Privacy Policy

Thank you for accessing the Faneventticket.com Website ("Site") operated by G.M.A. Events & Hospitality Services. We are committed to protecting your privacy and personal information. This Privacy Policy outlines our comprehensive practices regarding data collection, usage, and protection, ensuring transparency in how we handle your information while delivering exceptional ticketing services for fans worldwide.

Information Collection

During the registration and ordering process, users are required to provide information essential for order processing and ticket delivery. This includes personal identifiers such as name, email address, contact number, and delivery address. In accordance with our delivery protocols, customer delivery addresses may be shared with authorized external courier services such as FedEx, UPS, Royal Mail, and other verified logistics partners to ensure timely and accurate delivery of purchased tickets.

Third-Party Vendors

All third-party service providers engaged by our organization are contractually required to maintain compliance with the General Data Protection Regulation (GDPR) and other applicable privacy regulations. These rigorous standards ensure your data remains protected throughout our service ecosystem. These third-party entities include: payment processing and acquiring institutions, courier services, email service providers, server hosting services, chat software providers, affiliate program administrators, and other essential business partners necessary for providing seamless ticketing services.

Personal Data Erasure

Any user wishing to exercise their right to erasure of personal data is invited to contact our Privacy and GDPR Compliance Officer in writing at the following email address: support[at]Faneventticket.com. Upon receipt of your request, our dedicated compliance team will process your erasure request within 30 days, providing confirmation once completed in accordance with regulatory requirements.

Limitations on Personal Data Erasure

• When delivery processes are in progress and have not reached completion. In such instances, we must await the conclusion of the delivery process before executing data erasure protocols to ensure proper fulfillment of your order and contractual obligations.
• In circumstances involving legal disputes with users or other legal conflicts that supersede personal data erasure requests, in accordance with applicable regulations and legal requirements that may necessitate data retention.
• When financial and transaction records must be maintained for accounting, tax, or regulatory compliance purposes as required by relevant financial authorities and legal frameworks.
• When information is necessary to detect, prevent, or investigate fraud, security breaches, or technical issues that may compromise our platform integrity.

Registration and Ordering Communications

We utilize the email addresses and telephone numbers provided during registration and/or purchase transactions to communicate essential information regarding user accounts, order confirmations, delivery status updates, and other order-related communications necessary for fulfilling our contractual obligations. These transactional communications are distinct from marketing messages and are essential components of our service delivery process, ensuring you remain fully informed about your ticket purchases.

Cookies and Analytical Technologies

Our platform employs cookies for maintaining shopping cart functionality, improving user experience, and remembering your preferences during and between visits. We also utilize third-party analytical services such as Google Analytics for traffic data analysis and service optimization purposes. These technologies help us understand user behavior patterns, identify platform improvements, and enhance the overall ticketing experience. Users can manage cookie preferences through their browser settings at any time.

Log Files

Our systems periodically maintain log files documenting pages requested by users for technical and analytical purposes. These logs may include IP addresses, browser types, referring pages, time spent on specific pages, and other diagnostic information that helps us maintain platform stability and security. Log data is automatically collected when you access our services and is retained only for the period necessary to fulfill the purposes outlined in this policy.

Data Security Protocols

Security constitutes a primary organizational priority at Faneventticket.com. We implement Secured Socket Layer protocol across all pages of our Site (as indicated by "https" prefix and lock icon in your browser interface). Additionally, we deploy multiple supplementary security measures including data encryption, access controls, regular security assessments, and staff training to enhance data protection. Our systems do not store or access credit card numbers directly. All online transactions are processed through our PCI-compliant payment gateway, which implements 3D Secure authentication for users whose issuing banks require password verification for electronic transactions, providing an additional layer of transaction security.

Information Usage and Disclosure

During ticket delivery processes, we may share delivery information exclusively with authorized courier services such as FedEx, UPS, and Royal Mail to facilitate successful order fulfillment. This information is shared under strict confidentiality agreements and only to the extent necessary to complete delivery services.

For users who have explicitly opted to receive ticket alerts and promotional communications, email addresses are maintained on secure external Email Service Provider (ESP) platforms that adhere to all applicable privacy regulations. Users retain the right to opt-out of communications at any time through unsubscribe mechanisms provided in all communications. We respect your communication preferences and will promptly process opt-out requests within 10 business days.

International Data Transfers

When processing orders from international customers, personal data may be transferred across borders to fulfill our services. We ensure that appropriate safeguards are in place for these transfers, including standard contractual clauses and data processing agreements that maintain the same level of protection as required within the European Economic Area.

Your Privacy Rights

• Right to Access: You may request copies of your personal information held in our systems.
• Right to Rectification: You may request corrections to inaccurate or incomplete information.
• Right to Erasure: As detailed above, you may request deletion of your data subject to certain limitations.
• Right to Restriction: You may request limited use of your personal data in certain circumstances.
• Right to Data Portability: You may request transfer of your data to another service provider in a machine-readable format.

Policy Updates

We reserve the right to modify this Privacy Policy as necessary to accommodate changes in business practices, regulatory requirements, or technological advancements. Material changes will be communicated through site notifications or email communications when appropriate. We encourage users to periodically review this document to remain informed of any updates or amendments. Questions regarding this Privacy Policy may be submitted through the contact form available on this site or directly to our Privacy Officer.

This Privacy Policy was last updated on January 15, 2026